Investing in Staff Development: Maximizing Your Potential & Optimizing Your SUCCESS!

Lisa Heintzelman

Let’s recall the wise words of Stephen Covey, “Begin with the End in Mind.”  To plan, facilitate, and implement effective staff development, we need to know WHY we are investing and engaging in development, so we can decide HOW we are going to facilitate it for maximum results and outcomes.

Staff development is not an event . . . it’s a process . . . it’s action-oriented!  Ensure that participants are actively exploring, thinking, assessing, reflecting, challenging, innovating, etc.  Buy-in and engagement lead to appropriate application and implementation, so individuals, teams, and organizations can achieve the results and outcomes they desire!

Within a success process, individuals are empowered to engage in lifelong learning.  Consider that training is the process of teaching someone new skills; however, development is the process of getting people to use the skills they already have – more effectively.  Successful staff development maximizes individual and team potential to enhance effectiveness, efficiency, and productivity that will generate a return on investment (ROI).  ROI is essential and is measured by impact, results, and outcomes that are determined by beginning with the end in mind.  I just realized while typing this that results, outcomes, and impact also create the acronym ROI!

To facilitate successful individual, team, and organizational development . . .

  • Provide the opportunity for individuals and teams to explore and reflect upon content such as leadership, teaming, communication, motivation, confidence, decision making, and problem solving, WHILE setting, achieving, and celebrating individual, team, and organizational goals
  • Apply concepts, plan and implement strategies, celebrate goal achievement, and most importantly, demonstrate accountability
  • Share progress, accomplishments, challenges, data, and outcomes
  • Engage in ongoing discussions, questions, comments, feedback, ideas, and reflections to support sustained application, implementation, and results
  • Offer additional resources and tools to focus on and support next steps

What’s your staff development WHY?  What’s keeping you up at night?  What problem would you like to solve?  Where’s your pain . . . in your planning, timing, systems, and/or bottom-line?  To address your WHY – Plan, Set Goals, Make it HAPPEN!  Know that often we spend more time planning a 2-week vacation than planning for our individual, team, and organizational success.

Human Capital Investment

One of the most important and profitable organizational investments . . .


Planning > People > Process > Productivity > Profits

Applied Knowledge is POWER!

Work Smart . . . Achieve Results . . . Celebrate Often!

How are you investing your time and energy to enhance your efficiency, effectiveness, and productivity to achieve the results and outcomes YOU desire?

Lisa L. Heintzelman, M.Ed. is the President of Illuminations Consulting, founded in April 2000.  She is a facilitator with a focus on achieving success through lifelong learning and continuous quality improvement.  After graduating on the Dean’s list from Harrisburg Area Community College in Early Childhood Education, Cum Laude from Elizabethtown College with a Bachelor of Science degree in Elementary and Early Childhood Education, Lisa obtained her Master’s degree in Educational Administration from Temple University.  In 1999, she was named the Sallie Mae First Class Teacher of the Year for Pennsylvania.  Lisa has been on the adjunct faculty of Bloomsburg University of Pennsylvania, Elizabethtown College, Harrisburg Area Community College, and Penn State University. You can learn more about Illuminations Consulting by going to the website and the Facebook fan page.

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