Receiving and delivering criticism can be a tense process if not handled properly by both the supervisor and the employee. However, teams that take a mature, team-oriented approach to criticism are much more likely to deliver excellent results in terms of individual growth and the success of the company. How teams deal with delivering and handling criticism makes the difference in whether the process becomes constructive or destructive.
To the manager
Here are a few suggestions for managers when delivering feedback to their employees:
- Focus on behavior rather than personality. It’s easier for people to respond to feedback positively when it related to “what they do” rather than “who they are.”
- Avoid taking ownership of an employee’s emotional response. No matter how skilled managers are at delivering feedback, some employees will almost always have a negative reaction.
- Practice what you preach. If you want your team to handle criticism properly, you must set a good example when receiving criticism of the company or your management style.
For more information about how managers can help employees use feedback to improve performance, watch this video.
To the employee
Here are a few suggestions for dealing with feedback from a manager or supervisor:
- Keep your temper in check. No one responds well to feedback when they are angry or upset. Do not automatically retreat to the negative side of the conversation. Instead, use it as an opportunity to improve your future performance.
- Objectively listen to the criticism and take active steps to improve your performance. Identify the specific areas that your manager wants to address and set specific goals to achieve.
- Check in with your boss after a period of time to make sure the steps you have taken are making a difference.
No one likes to be criticized, and even though you may have a boss who is quick to deliver negative feedback, delivering criticism is not fun either. By taking a level-headed, team approach to using feedback to improve performance, your company and your team will be more empowered to meet its full potential.