Managers: Got ‘Certitude?’

As we continue our series on “Managerial Fog,” let’s focus our attention to confidence. Consider this: What does a solidly confident manager look, sound and act like? Mary Maloney, CEO of North America, Care Monitoring 2000, helps us explore this question to get a sense of what she believes – and what she’s actually seen – in management as relates to business confidence.

In your opinion, how does confidence affect management style?

In my humble opinion, confidence has a profound effect on management style and is arguably a core ingredient for being a successful manager.  Author Norman Vincent Peale (The Power of Positive Thinking) offers a relevant reminder about confidence: “Without a humble but reasonable confidence in your own powers, you cannot be successful or happy.” Confidence can therefore be a self-fulfilling prophecy. With confidence, managers will garner support to move a team forward and win.

What have you seen, in terms of confidence and attitude, in your ideal manager?

Perhaps it can be called “certitude,” the quality or state of being certain, that is an attractive quality in an ideal manager. In many cases, it is a high level of certitude that enables a team to cross over that proverbial finish line. Certitude can be valued just as highly as industry expertise, domain knowledge and skill set when it comes to managing a business unit. Ultimately, managers with certitude help to keep the morale in the business high.  This leads to satisfied employees, low turnover rates, higher rates of productivity and growth of the business.

Is there a difference, by way of managerial style, between confidence and over-confidence?

Certainly. We all have war stories to share about the over-confident management style and the impact such hubris has had on relationships, performance and communication. Confident souls are typically humble and have a strong sense of inner peace and comfort level with who they are. Confident managers have healthy feelings of self-worth and are acutely aware of the qualities they bring to any situation.  At the same time, they are open to possibilities to problem solve and, as a rule, seek input from others. Confident managers aren’t afraid to admit they might be wrong and, more importantly, they are delighted to share the limelight. We all know the outcome of the story of David and Goliath.

What qualities does the ultimate manager possess that makes him/her a good managerial candidate?

Good managerial candidates will always be knowledgeable and experienced in their field. Ultimate managers possess an uncanny ability to move through change with grace and finesse.

How can a lack of confidence hinder the performance of a manager?

In stressful situations, confidence is truly tested. In the moment of making a mission-critical decision, the confident manager is able to manage one’s own inner critic and prevail. Generally speaking, I’ll bet our readers, including yours truly, can think of a time when they or a manager they know hesitated because of lack of complete information and wished they’d had the confidence to follow their intuition or gut.

MaryMs. Maloney is an established executive with a track record of successfully re-positioning entrepreneurial companies for rapid growth, developing strategies to expand into new, international markets and ultimately building customer-centric brands that stick. She brings over 20 years of experience across multiple industries namely healthcare and technology. She can be reached at: 813.846.3501 and

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