Deciding to invest in coaching services with Sylvia is one of the best career decisions I've made recently. I feel much more competent and confident as a new supervisor because Sylvia listens to my concerns and, through role-play situations, actually gives me words to use in my conversations with my direct reports, as well as with my supervisor. Through working with Sylvia I understand that choosing the correct language is vital to my success as a supervisor. I've also learned the technique of asking questions to gain valuable information about employees' motivations and about the workplace environment. I wish I would have hired Sylvia much earlier than this.