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My coaching experience with Sylvia showed me that I really do have the capabilities to be a strategic thinker and leader of a team. Coaching affirmed and dramatically enhanced my professional skill set, and that was very valuable for me. I improved my management style across the board. Despite my basic job competence, my confidence used to waiver at times—and that created a great deal of stress in my life. As a result of Sylvia’s steady support, my confidence level now stays consistently high. Challenging situations no longer unnerve me as they once did. Unquestionably, my work with Launching Lives, LLC was worth every penny of the financial investment.

--Donald Smith, General Manager, Capital City Mall